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Custom-Made products made to
customer's specifications are non-returnable and
non-refundable. Customer is responsible for any costs incurred
at any stage of manufacturing once the order is placed and
processed with Schlenker Enterprises.
Some Standard Products may be
returned at our discretion but
the customer will incur a
restocking fee of 50%.
No products may be returned
without our RMA number.
In some cases, when a customer
requires us to develop a new, unique product for the customer,
we will do our best to satisfy customer's needs and requirements
but can not absolutely guarantee the results and, therefore, the
customer will be responsible for all the development costs
incurred.
Minimum Orders
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Certain products may have a product minimum
described in the product
information/specifications.
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If you would like to purchase less than the
minimum, of any product please
call
(708-449-5700) or e-mail our
customer service agent at
sales@schlenkent.com for a price quote.
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Cancellations
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If you wish to cancel, or change all or part
of an order, we suggest that you call
1-708-449-5700, immediately to speak to a
customer service agent. Once the order has
left our warehouse, customer will be
responsible for all shipping charges.
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Authorized Returns
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All returns must be pre-approved by
Schlenker Enterprises, Ltd. for return. An
RMA number will be issued. The RMA number
must be clearly marked on the package. In
addition, the package must be returned to
the address provided by the customer service
associate at the time of issuance of RMA.
Merchandise returned to the wrong address or
without an RMA number will be returned to
the sender at their expense.
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For items that become defective within 30
days of delivery,
Schlenker Enterprises will pay all freight
costs.
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For defective items, over 30 days, but still
within their warranty period, the customer
will pay all shipping costs.
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Please be very careful when selecting
products for purchase. All product
descriptions are not intended to indicate a
product's fitness for any particular
application, or suitability for any purpose
other than which it was intended. If you are
in doubt, please inquire with our
customer service . Therefore, a 50%
restocking fee will be charged to the
customer, plus all shipping costs, for all
products returned (with proper RMA) for any
reason other than defect, within 30 days of
receipt of the product(s).
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Custom made products
are not returnable for reasons other
than defect - No exceptions.
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Certain merchandise is non-cancelable and
non-refundable. Examples include but are not
limited to Custom-Made Rulers and Measuring
Systems and Components.
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Liability Disclaimer
In making a purchase, the customer agrees to all
conditions of this document, and to hold
harmless, Schlenker Enterprises, Ltd., and/or
any manufacturer which it represents, from
damages arising from , use of, or failure of
any product which it sells. This would include,
but not be limited to personal injury, and loss
of productivity, etc.
Schlenker Enterprises Ltd., does not make any
representations or warrantees (implied or
otherwise) regarding the accuracy or
completeness of information or product
description(s), in either the written or spoken
form, and shall in no event be liable for any
loss of profit, or any other damage, including
but not limited to special, incidental, or
coincidental damage.
In addition, the customer agrees to hold
harmless, Schlenker Enterprises, Ltd., and/or
any of it's assigns, and/or any manufacturer
which it represents, from damages arising from
untimely or erroneous delivery of ordered
products.
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